Vendor Warranty Support


PRODUCT WARRANTY

► Ballasts/Lamp warranties require a serial #.

Ballast: The serial # is usually printed on the bottom or input side panel of the ballast. (example: STK10011510114552)

Lamp: The serial # is found printed on the front of each lamp. (example: 10-15, enter this as 1015, do not include dash)

► If there is no serial # found, please explain in the additional comments.


BALLAST WARRANTY

► SolisTek Digital Ballasts are identified for warranty based on the color of the breaker/reset button on the back of the ballast.

► Ballasts with a WHITE button fall under a 5 year warranty (3 years full, and 2 years pro-rated, discontinued since 2012).
      Example: R9801A-123800837 (enter only the serial # highlighted in yellow, not the prefix)

► Ballasts with a BLACK button fall under the 3 year no hassle warranty.
      Example: STK1001150444342 (enter only the serial # highlighted in yellow, not the prefix)

► Ballasts that do not have a serial # should be entered in the 'Additional Comments' box.


LAMP WARRANTY

Do not enter the dash (-) in the serial or the lamp may show as expired.  Use the format: 1015

► If your RMA request consists of ONLY lamps, please submit a photo of the lamp(s) including serial # printed on the glass.
      Submit your files below by selecting "Choose Files".  This will greatly expedite the RMA request.


ADDITIONAL

Serial #'s starting with R9/RB will be pro-rated

Complete fixtures returned without the included lamp will be pro rated accordingly

 
If you have any issues entering a serial, refresh the page and enter the product information in the Additional Comments below instead.


Add Product

Upload Photos or Receipts



Additional Comments
This RMA submission form is for Retailers ONLY.
Sales receipts are necessary for any warranty claim.

By clicking submit you agree that all items are tested and non functioning.  Functional items that are returned will incur a $50 per unit service fee and shipping charges both ways. Please test all products before return or you will be charged.

Your email address will be used to send your return labels via fedex.com. 
Please check your spam, if you do not receive a return label within 24-48 hours, please contact us.
(1) shipping label will be sent for every (2) ballasts unless otherwise specified in the comments.

Direct Warranty is not covered outside USA.

Additional terms:
This limited warranty and liability set forth herein are in lieu of all other warranties and liabilities, whether in contract or in negligence, express or implied, in law or in fact.  The implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the applicable product warranty.  Company does not authorize any person to create for it any obligation or liability in connection with the products. 

Notwithstanding anything in this limited warranty to the contrary, company shall not be liable for any incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Company's maximum liability hereunder is limited to the original purchase price of the products.



If you have any questions or concerns, you may contact our office Monday - Friday 9:00am - 5:00 pm PST.
info@solis-tek.com or call (888) 998-8881